Frequently Asked Questions

We pay competitive rates per pound based on the type and silver content of your films. Medical X-ray films typically have higher silver content than industrial films. Contact us for a current quote based on your specific film type and quantity.

Yes, we are fully HIPAA certified. We follow all HIPAA rules and regulations to ensure patient information on your films is permanently destroyed. You'll receive a Certificate of Destruction documenting proper disposal.

The minimum weight for free pickup varies by location and film type. Generally, we offer free pickup for quantities over 30 lbs. For smaller quantities, we have a few shipping options or local drop-off locations.

No, you don't need to remove films from their jackets or envelopes. We accept films "as is" to save you time. We can take films in barrels, Gaylord boxes, and on pallets. Note: We do require the film to be taken out of small dental bitewing film envelopes, charts, or folders.

We accept all types of silver-bearing films including: medical X-rays, MRI films, CT scans, mammography films, dental X-rays, industrial NDT films, pipeline inspection films, lithographic films, and printing films.

Once you schedule a pickup, we typically arrange collection within up to two business days. After pickup, you'll receive email notifications tracking your film destruction progress and payment.

Payment is processed after your films are received and weighed at our facility. We provide detailed weight reports with photos showing your materials on our scales. We typically issue payment within five business days after we receive the film.