Frequently Asked Questions

We pay competitive rates per pound based on the type and silver content of your films. Medical X-ray films typically have higher silver content than industrial films. Contact us for a current quote based on your specific film type and quantity.

Yes, we are fully HIPAA certified. We follow all HIPAA rules and regulations to ensure patient information on your films is permanently destroyed. You'll receive a Certificate of Destruction documenting proper disposal.

The minimum weight for free pickup varies by location and film type. Generally, we offer free pickup for quantities over 300 lbs. For smaller quantities, we can discuss shipping options or local drop-off locations.

No, you don't need to remove films from their jackets or envelopes. We accept films "as is" to save you time. We can take films in barrels, Gaylord boxes, and on pallets.

We accept all types of silver-bearing films including: medical X-rays, MRI films, CT scans, mammography films, dental X-rays, industrial NDT films, pipeline inspection films, lithographic films, and printing films.

Once you schedule a pickup, we typically arrange collection within 1-2 weeks depending on your location. After pickup, you'll receive email notifications tracking the progress of your film destruction and payment.

Payment is processed after your films are received and weighed at our facility. We provide detailed weight reports with photos showing your materials on our scales. Payment is typically issued within 5-7 business days of processing.